LIMITED WARRANTY

NOTE: This Standard Limited Warranty applies to residential use within the United States and Canada.

1 YEAR - WOODEN TUB

Stricity LLC warrants to the original retail purchaser that the wooden tub structure manufactured by Stricity LLC will not leak water due to defects in material or workmanship in the cold tub shell structure for a period of 1 years from the date of the original retail purchase. Stricity LLC will either provide parts or materials to repair (parts only coverage) or replace the nonconforming wooden tub shell structure. In the event of replacement, the cost of labor and equipment for removal and replacement of the unit is the sole responsibility of the Purchaser.

1 YEAR - EQUIPMENT

Stricity LLC warrants to the original retail purchaser the cold tub equipment (power cord, power distribution box, circulation pump and chiller) should a component of the Equipment fail or malfunction due to defects in material and workmanship for a period of 1 year from the date of the original retail purchase. If a component of the Equipment fails or malfunctions due to a defect in material or workmanship, Stricity LLC will provide replacement parts to repair or replace the applicable components (parts only).

1 YEAR - PLUMBING & WALLFITTINGS

Stricity LLC warrants to the original retail purchaser for a period of 1 year from the date of original retail purchase that the plumbing and wall fittings of the cold tub will not leak due to defects in material and workmanship. If the plumbing and wall fitting components leak due to a defect in material or workmanship, Stricity LLC will provide replacement parts to repair or replace the applicable components (parts only).

1 YEAR - UV SYSTEM

Stricity LLC warrants to the original retail purchaser that the factory installed UV system will not malfunction due to defects in materials or workmanship for a period of 1 year from the date of original retail purchase. If the UV system malfunctions due to a defect in materials or workmanship, Stricity LLC will replace the applicable components (parts only).

EXCLUSION AND LIMITATIONS

EXCLUSIONS

This limited warranty is enforceable only by the original retail purchaser from the date of original retail purchase but is voidable if the entire purchase price has not been paid. Light bulbs, light lenses, fuses, covers, pillows or any aftermarket installed accessories are specifically excluded from this limited warranty. All warranties are void if the spa is placed in commercial service unless purchaser has selected the commercial business warranty upgrade at time of purchase.  Normal wear and weathering of finishes and components are not defects and specifically excluded from this limited warranty. The wooden tub and cover are only warranted to be free from defects or damage at the time of delivery. In the event it is necessary to remove the cold tub from the residential premises to repair or replace any warrantable item, any and all cost of cold tub removal and replacement including but not limited to removal of the original cold tub and transportation of the replacement cold tub, damages to landscaping, decking, fencing or other structural alteration, or any cost related to obtaining access to the cold tub are specifically excluded and are the sole responsibility of the purchaser.

 

LIMITATIONS

This limited warranty is voidable if the cold tub has been subject to misuse, alteration or attempted alteration, repairs or attempted repairs, not approved by Stricity LLC, or if a failure or malfunction is due to improper installation, improper water chemistry, improper maintenance or lack of normal maintenance as prescribed in the Phoenix Spas Owner’s Manual, an act of God, weather conditions, animals, rodents, pests or any damage from causes beyond the control of Stricity LLC. Misuse or abuse shall mean operation of the cold tub other than in conformity with the Stricity LLC Owner’s Manual. Such misuse and abuse shall include but not be limited to the following:

• Damage of the cold tub surface and components caused by leaving the cold tub uncovered or due to covering the cold tub with plastic film of any kind.
• Damage to the cold tub surface and components caused by use of an unapproved cover not manufactured by Stricity LLC when the cold tub is subject to weather conditions and sun.
• Damage to the cold tub surface and components caused by contact with unapproved cleaners or solvents.
• Damage caused by operation of the cold tub at water temperatures outside the range of recommended in the owner’s manual.
• Freeze damage.
• Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hydroxide, “tri-chlor”, dichlor, chlorine, or bromine of any kind or any sanitizing chemical that may remain undissolved on the cold tub surface or eats away at the wooden surface
• Damages or malfunction due to a dirty, clogged, calcified filters or use of an unapproved filter cartridge.
• Damages or malfunction caused by failure to provide even, proper support for the cold tub.
• Damages or malfunction caused during installation of the cold tub.
• Damages or malfunction caused due to moving the cold tub to a different location from its original installation.
• Damages or malfunction caused by a failure to drain the tub weekly and maintain a clean tub environment
• Damages due to alteration of the plumbing between the chiller unit and the tub using parts not provided or approved by Stricity LLC

WARRANTY REGISTRATION AND WARRANTY CLAIM PROCEDURE

The original purchaser should register their cold tub purchase within 10 days from the date of original retail purchase to establish proof of purchase with Stricity LLC. Failure to register does not void this limited warranty but, upon any warranty claim, proof of purchase must first be provided to confirm the original retail purchase date to the original retail purchaser. Cold tub Registration can be submitted online at www.phoenix-spas.com. In the event of a warranty claim of a defect or malfunction covered under the provisions of this limited warranty, the original retail purchaser must notify in writing the retail dealer or Phoenix Spas Customer Service department within ten

(10) days of the initial malfunction or discovery of defect. If the retail dealer does not provide support, then the purchaser should contact Phoenix Spas Customer Service department, via the web site, or provide written notice of the malfunction or defect. Upon notice of the warranty claim, the retail dealer or Phoenix Spas Customer Service department will work with the retail purchaser to troubleshoot and determine if the claimed malfunction or defect is a covered malfunction or defect under this limited warranty. This limited warranty covers parts to repair or replace applicable components. If the retail purchaser does not feel comfortable with, knowledgeable or skilled to troubleshoot or make repairs, the retail purchaser should find and hire a local contractor (such as a local licensed electrician or HVAC technician) to assist them. In the event the retail purchaser does so, a copy of the repair invoice may be submitted to Phoenix Spas Customer Service Department for consideration of up to $125.00USD labor reimbursement (lesser of either the invoiced labor or up $125.00 maximum) per claimed problem(s) case. The arrangements made with 3rd party, local contractor is sole responsibility of the purchaser and made between the purchaser and their chosen 3rd party contact. Stricity LLC will assist with troubleshooting and provide applicable parts/components per the terms defined in this limited warranty. Repeat trips, made by a hired service contact, that may occur, will only be considered for reimbursed as 1 overall claim per problem case (lesser or maximum of $125 per claim case). If it is determined that the malfunction is not covered by this limited warranty, the cost of the service, that the purchaser arranged and paid 3rd party, and any component(s) shipped by Stricity LLC would be the sole responsibility of the purchaser. If it is determined that the malfunction or defect is covered under this limited warranty, Stricity LLC will cover the applicable replacement components/items. In the event of cold tub replacement, the replacement cold tub will carry the balance of the original cold tub limited warranty from the original retail purchase date. In addition, access charges will be assessed if the cold tub is not reasonably accessible for inspection, repair or replacement. This limited warranty is extended only to the original retail purchaser and is not transferable. This limited warranty becomes void upon the transfer of ownership of the cold tub or moving of the cold tub to a different location, outside the country of original purchase.

NOTICE: ANY DAMAGE TO THE COLD TUB CAUSED FROM MOVING THE COLD TUB IS EXCLUDED FROM THIS LIMITED WARRANTY.

DISCLAIMERS: STRICITY LLC, NEITHER ASSUMES NOR DO WE AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF COLD TUBS MANUFACTURED BY STRICITY LLC.

THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO A PURCHASER AND STRICITY LLC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OF THE COLD TUB OR CAUSED BY ANY DEFECT, FAILURE OR MALFUNCTION OF THE COLD TUB, WHETHER A CLAIM IS BASED UPON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. 

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY SPECIFICALLY EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, OTHERWISE, ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO ONE YEAR FROM THE ORIGINAL DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW THE LIMITATION OF THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

THERE ARE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND OR NATURE WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. SOME STATES DO  NOT ALLOW THE LIMITATIONS OF REMEDIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

If your cold tub is designated by Stricity LLC and/or purchased as a “blem”, “blemished”, or “refurbished” model, the cold tub is sold “as is” with regards to cosmetic appearances and will have no wooden surface warranty of the cold tub.  Other sections of the warranty including wooden structure, equipment, and noted parts, remains in full as outlined above.